Shipping policy

Shipping policy

At STUNÈ Silver by Shelly, we aim to deliver your orders safely and efficiently across India. Please read our shipping policy below for details regarding order processing, delivery timelines, and shipping terms.

1. Shipping Coverage

We currently ship across India to most serviceable pin codes through trusted courier partners.

If your location is not serviceable, our team will contact you regarding the order status.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation. 

  • Orders placed on weekends or public holidays will be processed on the next working day. 

  • Customized, bulk, or festive orders may require additional processing time. 

Once your order is dispatched, you will receive shipping confirmation via email or SMS.

3. Estimated Delivery Time

Estimated delivery timelines within India:

  • Metro Cities: 3–5 business days 

  • Other Cities & Towns: 5–8 business days 

  • Remote Locations: 7–10 business days 

Delivery timelines are estimates and may vary due to:

  • Festivals and high-order volume periods 

  • Weather conditions 

  • Operational delays from courier partners 

  • Government restrictions or unforeseen circumstances 

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment. 

  • We may offer free shipping on selected products, promotions, or order values. 

Any additional charges such as COD fees (if applicable) will also be shown during checkout.

5. Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS.

Customers can track their shipment using the tracking link provided by the courier partner.

6. Delivery Attempts

Courier partners usually make multiple delivery attempts.

If the customer is unavailable during delivery attempts:

  • The courier may contact you directly 

  • Re-delivery may be attempted based on courier policies 

  • Orders returned due to failed delivery attempts may require additional shipping charges for re-shipment 

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and pin code are entered correctly while placing the order.

STUNÈ Silver by Shelly is not responsible for:

  • Delivery delays caused by incorrect address details 

  • Failed deliveries due to incomplete information 

  • Orders delivered to incorrectly provided addresses 

Additional shipping charges may apply for re-shipping returned orders.

8. Damaged Packages During Transit

If the outer packaging appears visibly damaged at the time of delivery:

  • Please record an unpacking video while opening the package 

  • Contact us immediately at support@stunesilverbyshelly.com with photos/videos 

This helps us review and resolve the issue efficiently.

9. Delays Beyond Our Control

While we strive for timely delivery, STUNÈ Silver by Shelly is not liable for delays caused by:

  • Courier partner disruptions 

  • Natural disasters or extreme weather 

  • Public holidays or strikes 

  • Government restrictions 

  • Other unforeseen logistical issues 

10. Contact Us

For shipping-related queries, please contact:

📧 support@stunesilverbyshelly.com