
Frequently Asked Questions
About STUNÈ Silver by Shelly
What is STUNÈ Silver by Shelly?
STUNÈ Silver by Shelly is a curated collection of silver gift articles, spiritual idols, home décor pieces, frames, and lifestyle accessories crafted to bring elegance and meaning to gifting and interiors.
Are your products suitable for gifting?
Yes. Our products are designed for festive gifting, weddings, anniversaries, housewarmings, corporate gifting, and special occasions.
Silver Product FAQs
What does “Pure 999 Silver” mean?
Pure 999 Silver refers to silver with 99.9% purity, commonly used in premium silver articles and gifting products.
Will silver products tarnish over time?
Silver naturally reacts with air and moisture and may develop slight tarnishing over time. Proper storage and regular care help maintain its shine.
How do I clean silver articles?
Use a soft microfiber cloth for regular cleaning. Avoid abrasive cleaners, harsh chemicals, or rough materials that may damage the finish.
Are the products handmade?
Many of our products feature handcrafted detailing and artisan-inspired workmanship, making each piece unique.
Do the products come with packaging?
Yes. Products come with premium gift boxes and are packed securely to ensure safe delivery and presentable gifting.
Shipping & Delivery
Do you ship across India?
Yes. We ship across most serviceable locations in India.
How long does delivery take?
Delivery timelines may vary depending on location and product availability. Estimated delivery timelines are shown during checkout.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
Is the packaging secure for fragile products?
Yes. Products are packed carefully using protective packaging materials to help ensure safe delivery.
Returns & Support
What should I do if I receive a damaged product?
Please record a clear video while unpacking the product to help verify the condition in which it arrived. If you receive a damaged item, contact us within the specified return or reporting period and share the unpacking video along with clear photos of the product and packaging for assistance.
Can I cancel my order?
Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible.
Do you offer returns or exchanges?
Return and exchange eligibility depends on the product category and condition. Please refer to the website’s return policy.
How can I contact customer support?
You can contact us through the contact form or support details available on:
STUNÈ Silver by Shelly Contact Page
